Customer Service

 

Email: sales@umitablets.com

Phone: +86-755-29044544

Live Chat:

 

 

How to order some products?

You can place your order at umitablets.com as a registered member or as a guest.

 It is a very easy to register with umitablets and start ordering right away.

 Any products added to your online cart remain there until you remove them, or check out.

 

How to make an order?

There are 2 ways to place an order on our site, placing an order as a Member, or as a Guest. Here are some step-by-step instructions to help you make an order as a Member:

1. Register with Umitabletsfor free.

2. Log in your umitablets account.

3. Search or browse products, and if you wish to buy them, type a number in the quantity box and click "Add to cart". You can add just one piece item if you want. You can remove them later or adjust the quantities if you change your mind. Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.

4. If you own a coupon code, you can fill your coupon in the blank and click “Apply Coupon”, you will get it. And if you want to find out the total price including shipping, click "Estimate Shipping” in the shopping cart page.

5. On checkout page, you can edit you billing address or change shipping address, and select the shipping method.

6. If you choose PayPal, after place the order, it automatically jumps to the PayPal page and pay directly.

 

We will begin processing your order when payment has been confirmed. After we ship your package(s), we will receive a Shipment Notification email with the relevant tracking information.

Accept Payment Methods

Payment methods:

PayPal, Western Union

Paying with PayPal

PayPal is a secure and trusted payment processing service which allows to shoping online. PayPal can be used at Umitablets.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express ect.), Debit Card, or E-check (i.e. using your regular Bank Account).

Using PayPal

You do not need to have a PayPal account before ordering from Umitablets.com. We offer two different ways to pay using PayPal, which are as follows:

1. on your Shopping Cart page, click after reviewing your items. You will then leave Umitablets.com and enter PayPal. Log in to your PayPal account, or create one if you haven't already, and follow the on-screen instructions given by PayPal. Once you’ve completed your payment information, you will be directed back to our site where you’ll choose your shipping method and then complete your order.

2. at your Shopping Cart, choose Proceed to Checkout and you will be taken to the Order Information page. Under Payment Methods, select PayPal and then click on Continue Checkout. You will then go to PayPal where you can complete your order payment.

Advantages of using PayPal: Payment is traceable. You can trace the status of your payment using your PayPal account.

Payment does not require you to use your credit card online (you can transfer directly from your bank account).

 PayPal protects your personal details when you choose to pay by credit card.

 

We provide several methods for you to view and track the status of your order at any time from when you place the order until we ship it out.

Read on to learn how we use email updates, you’re your My Orders page and Customer Service requests to keep you up-to-date about each order.

 

Email updates

You’ll always know what’s going on with your order just by watching your inbox. We send email notifications every time new progress is made on your order, beginning from when you first place the order, and up until all items have shipped out.

 

My Orders 

My Orders is our convenient online system for providing you with detailed, up-to-date information about any order at any time.

If you want to check on an order’s status or details, you can find everything you want to know just by logging in to your Umitablets.com account.

From the My Orders page, just click on the order you want to track to open the Order Details page. This page will show the full details about your order, beginning with its most recent status.

As you scroll down the page, you’ll find a detailed summary of each item in the order, your shipping and payment information, help links for contacting Customer Service, and more.

 

Tracking after shipment

We provide all your available tracking information automatically upon shipment. As soon as an order leaves our warehouse, our “Shipment Notification” email that includes deliver the carrier, tracking number and link for online tracking whenever available will be sent straight to your inbox.

The tracking website:

Airmail register (here you can track your cargo via the post websites for over 90 countries: http://www.track-trace.com/post

EMS: http://www.ems.com.cn/english-main.jsp

DHL: www.dhl.com

TNT: www.tnt.com

UPS: www.ups.com

 

 

Some Tips Customer Need To Pay Attention To

When you sign up for a Umitablets.com account you are indicating that you agree to the policies and terms we've published in our online Knowledgebase.

Here are some of the most important information that you must be aware of before you place orders:

-When ordering from Umitablets.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in China/Hong Kong/Singapore.

Dropshippers: please inform your customers about this in advance. Generally most express service can not deliver to PO box, So please offer us an street address if you chose express shipping service. or you can choose post office service to PO box address.

 - You need a valid phone number in your account. Dropshippers - please provide your customer's phone number for the courier to use.- Take note of the *sensor* megapixel rating on digital cameras, not the "interpolated" rating.- We strongly recommend you order samples before proceeding with large wholesale orders.

 Please also take the time to read the Returning Policy in “Customer Service” at the bottom of our site.

 

Umitabletsis the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties.

This information may be collected:

 

Register email

Password (No any other body can get your password include our staffs, it is encrypted!)

Nickname, IP address, the date and time, browser and operating system, the URL you request, your PayPal email, your PayPal shipping address

Other information if you want to share with us, like Phone number etc.

When you share shopping experience with your friend through Facebook or Tell a friend, or any other thirty partner.

We never collect any account or passcode information about your account.

When you browse our website, we may collect this information:

IP address, browser and operating system, the URL you request.

When you register in our website, we may collect this information:

Register email, Password, Nickname, IP address, the date and time, browser and operating system, the URL you request.

When you order in our website, we may collect this information:

Register email, Password, Nickname, IP address, the date and time, browser and operating system, the URL you request, your PayPal email, your PayPal shipping address

When we have more cooperation (like drop shipping), we may collect more information, like:

Phone number, your website, MSN, your reviews and testimonials etc

Information use:

We need the information to process your orders and help us improve our services to you; we want to make it easier to tailor our products and services to your particular needs. We also want you to have the most enjoyable Internet and shopping experiences possible. This Personal Information also may be used to contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. However, if you do not like receive promotion emails from us, we will respect you wish.

Links

Our website contains links to other sites (like tracking web). Please be aware that Umitablets.com is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

 

Security

 

Umitablets.com takes precautions to protect your Personal information. When you submit sensitive information via the website, your information is protected both online and offline.

 

The policy of allowing access to this Personal Information is only to our staffs with a need to know. We also use available technology and encryption, when legally required or when appropriate for your protection, to provide a more secure environment and to reduce the chance of unauthorized access. Personal Information is stored in a secure environment protected by a combination of physical and technical measures. Tape backups are not permitted to leave the premises without prior authorization.

 

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Customers are responsible for periodically checking the Privacy Policy available on the Website for changes. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage.

 

If you have any question about our service, please contact with us, our service team will reply you immediately.

 

1): Does Umitablets.com offer a money-back guarantee?

Answer: Umitablets.com allows most products to be returned for a refund within 7 days of the received postmarked date. We'll refund your payment when received the back. Additional deductions for all refunds will be made depending on current market value.

2): What is the Umitablets.com warranty?

Answer: We have money-back and exchange guarantee in 30 days.

After 30 days, buyer needed to contact us first, we'll try to exchange a new one if available, and you need to pay all of the shipping fees.

 

3): I want to return the item, what should I do?

Answer: Please make sure the item is broken or you don't like it, if you don't know how to use, please contact with our staffs for help.

The return item must be with original packing, accessories and take the below information in package:

1. Order ID, SKU, Email and Your shipping address

2. The reason of send back

3. Replacement or refund money

 

4): How about the shipping fees for send back?

Answer: The shipping back fees is depend your local post.

Please note: Umitablets.com does not pay the return shipping cost.

 

5）: How can I receive the refund?

Answer : Due to all of the payment through PayPal, we'll refund your payment to your PayPal, refund will be process in 1-3 business days when the case is clear, and you will received a PayPal confirm email then.